Our Policies
At Medi-SkinRx we are committed to providing our customers with high-quality, professional-grade skincare products that are safe, effective, and authentic. Due to the nature of medical-grade skincare, all sales are considered final once they have been processed.
Medical-Grade Product Policy
Medical-grade skincare products contain active ingredients formulated to deliver clinical results and may only be sold under the supervision of a licensed professional.
By purchasing these products, you acknowledge that:
You have received proper guidance by our licensed provider (if required).
You understand the intended use and possible reactions associated with these products.
Always follow the usage instructions provided by your skincare professional or as directed on the packaging.
If you experience any irritation or allergic reaction, discontinue use immediately and contact our office with any questions or concerns.
Privacy Policy
At Medi-SkinRx we value your privacy and the importance of safeguarding your data. This Privacy Policy describes our privacy practices for the activities set out . As per your rights, we inform you how we collect, store, access, and otherwise process information relating to individuals. Personal data refers to any information that on its own, or in combination with other available information, can identify an individual.
We are committed to protecting the privacy of individuals and is bound by the Privacy Principles set out in the Privacy Act. MEDI-SKINRx are committed to protecting your privacy in accordance with the highest level of privacy regulation. As such, we will collect and use solely to fulfill our specified purposes with our business operations.
No Return / No Exchange Policy
For health and safety reasons, we cannot accept returns or exchanges on any skincare products—whether opened or unopened.
This policy ensures product integrity and customer safety, as we cannot restock or resell items that have left our facility.
Exceptions may apply only in the following cases:
You received an incorrect product due to our fulfillment error.
Defective upon arrival.
If either applies, please contact our customer service team within 7 days of delivery with your order number and photos of the product. We will review your claim and provide a replacement or store credit where appropriate.
Shipping & Delivery Issues
Once your order has shipped, we are not responsible for delays, theft, or damage caused by the carrier.
Please ensure that your shipping information is entered correctly at checkout.
Contact Us
If you have questions about your products or how to use them properly Our licensed skincare professionals are available for consultations to ensure you receive safe, effective, and personalized product recommendations for your skin concerns. Please contact our licensed skincare team at:
T: 551-339-9076